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Terms of Use

Version 1.3 · updated 17 October 2026

For now, Lagooa only operates in Brazil. Elsewhere there is only the waitlist. These terms describe the rules of the service as it works in Brazil; when we launch in your country, we'll publish a version adapted to local law.

These Terms of Use are the rules for using Lagooa: the lagooa.com.br and lagooa.com websites and the Lagooa app. By creating an account, you agree to them and to our Privacy Policy.

The 30-second version

• Lagooa is free for talent. Your profile stays anonymous until you accept a connection, and declining is anonymous.
• Companies pay to use Lagooa and only spend a credit when the talent accepts the connection.
• Only companies with a verified tax ID can request connections. Charging talent any fee or posting fake openings is forbidden.
• Lagooa brings people together but doesn't hire. Hiring decisions and employment contracts are always between the company and the talent.
• You can delete your account at any time under Account › Delete my account.
• Nobody gets ghosted. Once a candidate accepts a connection, the company has 7 days to give an update in the app (contacted, shortlisted, not moving forward or hired).

1. Who we are

Lagooa is operated by Bender Consultoria e Serviços em Tecnologia da Informação Ltda., CNPJ 54.492.019/0001-21, Rua General Osório, 2200, 2º andar, Centro, Taquari/RS, CEP 95860-000, Brasil. "Talent" means anyone who creates a professional profile to be found. "Company" means anyone who creates a recruiter account to find talent.

2. What Lagooa does

Lagooa connects companies and talent. Talent build a profile with occupation, skills, experience, area, salary range, work mode and contract type. Companies search by those criteria and request a connection. When the talent accepts, their contact details are available to that company for 90 days.

Lagooa is not an employment agency, takes no part in selection or hiring and does not guarantee that a connection will lead to an interview or a job.

3. Your account

• You must be 18 or older.
• Your information must be true and up to date. Fake profiles or profiles of someone else are not allowed.
• Accounts are personal. Keep your password safe and tell us if you suspect misuse.
• An account is either a talent or a company account. To use both sides, use separate accounts.

4. Rules for talent

• Creating and keeping a profile is free, with no hidden charges.
• Before a connection, companies only see your first name, the initial of your surname, your area and your professional information. Your contact details are shown only to companies whose request you accept.
• You can make your profile invisible, leave search or delete your account whenever you like.
• Profiles not updated for 90 days leave search until you edit them again.
• If you upload a CV as a PDF, it must be yours and contain only true information.
• After you accept a connection, the company has a deadline to give you an update. When it shortlists you, decides not to move forward or reports that it hired you, you get a message from Lagooa in your conversation with the company. The reason for a rejection is not shown to you.
• If a company reports that it hired you, its jobs stop appearing for you for 120 days and it cannot find your profile in search during that time. You remain free to apply to other companies' jobs.

5. Rules for companies

• To request connections, a company provides its tax ID and goes through a Lagooa check. We may refuse or revoke verification if the details don't match.
• Talent data may only be used for recruitment and selection. Selling, sharing, using it for marketing or building databases with it is forbidden.
• Once a company receives a talent's contact details, it is responsible, as a data controller, for how it uses them.
• Charging talent any fee as a condition for taking part in a hiring process is forbidden.
• Openings must be real, lawful and free from any discrimination prohibited by law.
• Urgent openings (an alert sent to many matching talents) depend on the plan, as does the number of openings you can have live at once: Free 1 open opening and no urgent ones; Essential 3 open and 2 urgent per month; Professional 10 open and 8 urgent per month; Team unlimited open and urgent openings. Each talent receives at most 5 urgent alerts per week.
• Mandatory updates to candidates. Once a candidate accepts the connection, the company has 7 days to give a first update in the app ("I've been in touch", "Shortlist", "Not moving forward" or "I hired them"); sending a message through Lagooa's chat counts as contact. After that, it has 30 days to decide and may renew that deadline while the candidate is still in the process. While any update is overdue, the company cannot request new connections or send urgent jobs. When the company shortlists, rejects or hires, the candidate receives an automatic message from Lagooa. The rejection reason is given by the company, is kept only in its own and Lagooa's metrics and is not shown to the candidate.
• The percentage of connections in which the company gave an update on time (last 180 days, from 3 connections) is shown to candidates on its jobs and connection requests.
• When a company reports a hire, for 120 days it no longer sees that candidate in search and its jobs are not shown to them.

6. Plans, credits and payments

• Companies use credits to connect with talent. A credit is only spent when the talent accepts the request.
• Plans (Brazil, per month): Free R$ 0 with 2 connections; Essential R$ 59.90 with 10; Professional R$ 149.90 with 30; Team R$ 399.90 with 100. On the annual plan, the company pays for 10 months and uses 12. Subscribers can buy extra connections for R$ 7.90. Prices for Portugal and Spain will be published at launch.
• Single connections: 1 for R$ 14.90, 5 for R$ 59.90 or 15 for R$ 149.90, valid for 12 months. Plan connections are used before single ones.
• On paid plans, unused connections roll over to the next month, up to twice the plan's monthly amount. They don't roll over on the Free plan.
• Reply guarantee: if the company sends a chat message and the talent doesn't reply within 7 days, the connection goes back to the company's balance automatically, up to 3 refunds per month.
• Founding companies: the first 100 companies that pay for a subscription get 40% off for as long as they keep a paid plan, plus the "Founding company" badge shown to talent. Moving back to Free ends the discount but keeps the badge.
• During launch, Lagooa may offer better terms on the Free plan. These are temporary and end with 30 days' notice.
• Plans, prices, credits and payment methods are shown in the app before you subscribe. Plans are monthly and renew automatically until cancelled.
• You can cancel at any time. Your plan stays active until the end of the period already paid, with no penalty.
• If a payment is overdue, credit renewal is paused until it is settled.
• Price changes are announced at least 30 days in advance and apply from the next renewal.

7. What is not allowed

• Scams, fake openings or any attempt to get money or data from talent by deception.
• Harassment, threats, discrimination or offensive messages.
• Bulk copying of profiles, bots, scraping or attempts to get around the platform's limits and security.
• Fake accounts, impersonating another person or company, or using someone else's account.
• Uploading viruses, malicious files or illegal content.

8. Moderation, pausing and suspension

To protect the community, the Lagooa team may, depending on how serious the issue is: send a warning; pause the account (it leaves search and can't request connections); suspend the account while we review a report or a payment issue; or delete the account in serious or repeated cases. Whenever possible, we explain why. If you disagree, write to contato@lagooa.com and we'll review the case. Every team action is logged.

9. Content and brand

You keep ownership of what you post and allow us to display and process it only to run Lagooa. The Lagooa name, logo, design and software belong to Lagooa.

10. Privacy

Personal data is handled as described in our Privacy Policy.

11. Liability

We do our best to keep Lagooa available and secure, but interruptions may happen. We are not responsible for information posted by talent and companies, for negotiations between them or for the outcome of hiring processes. Nothing in these terms limits rights that consumers have by law.

12. Closing your account

You can delete your account at any time under Account › Delete my account; any active subscription is cancelled. We may close accounts that break these terms.

13. Changes to these terms

If we change something important, we'll let you know in the app or by email before the change takes effect.

14. Governing law

While the service only operates in Brazil, these terms are governed by Brazilian law, without prejudice to any rights you have as a consumer under the law of your country.

15. Contact

Bender Consultoria e Serviços em Tecnologia da Informação Ltda., CNPJ 54.492.019/0001-21, Rua General Osório, 2200, 2º andar, Centro, Taquari/RS, CEP 95860-000, Brasil. Email: contato@lagooa.com.